Financial services and fintech
Finance and banking software
- Manual loan reviews that slow approvals
- Older core banking systems that are hard to connect
- Heavy reporting and constant fraud risk
Loan originationAccount openingPayments and reconciliationCustomer portalsRisk dashboards
Rules we design around: Know your customer (KYC) identity checks, anti money laundering screening, payment card security and a full audit trail.
Health technology
Healthcare software
- Protecting patient information
- Coordinating care across teams
- Connecting to existing clinical systems
Patient bookingCare coordinationSecure messagingTelehealthClinical record links
Rules we design around: Health privacy laws, consent records, strict access controls and a log of who viewed each record. Record links use FHIR, a common standard for health data.
Retail and commerce
Retail and ecommerce software
- Traffic spikes during sales
- Stock out of step between shops and website
- Customers abandoning checkout
Ecommerce websitesPoint of saleInventory and ordersLoyalty and promotions
Rules we design around: Payment card security, consumer and returns rules, regional sales tax and accessibility for shoppers with disabilities.
Logistics and distribution
Logistics software
- Losing sight of shipments after dispatch
- Delays found only after they happen
- Slow updates between drivers and depots
Shipment trackingWarehouse managementRoute planningDriver appsCustomer tracking pages
Rules we design around: Proof of delivery records, driver working time limits, customs paperwork and the privacy of customer addresses.
Manufacturing
Manufacturing software
- Little live view of the factory floor
- Unplanned stoppages
- Older machines that are hard to connect
Production dashboardsMaintenance schedulingQuality recordsLinks to planning systems
Rules we design around: Batch and parts traceability, safety records, customer quality standards and factory networks kept apart from the internet.
Education technology
Education software
- Admin spread across spreadsheets
- Manual admissions and timetabling
- Keeping families informed
Student informationAdmissions and feesTimetables and attendanceParent apps
Rules we design around: Student data privacy, safeguarding, parental consent and WCAG (Web Content Accessibility Guidelines).
Government and agencies
Public sector software
- Agencies with systems that do not share data
- Ageing case management tools
- High expectations of accessibility
Shared case managementCitizen forms and servicesRecords systemsInternal reporting
Rules we design around: Public accessibility standards, records retention, freedom of information requests and control over where data is stored.
Travel and hospitality
Travel and hospitality software
- Many suppliers in one booking flow
- Seasonal demand
- Payments in several currencies
Booking enginesSupplier platformsChannel managersGuest apps
Rules we design around: Payment card security, package travel and refund rules, and privacy of passport details.
Media and entertainment
Media and entertainment software
- Smooth playback at peak demand
- Protecting content and accounts
- Clean subscription handling
Streaming platformsContent managementSubscription billingTV and phone apps
Rules we design around: Content rights by country, digital rights management (technology that stops unlicensed copying) and cancellation rules.
Energy and utilities
Energy and utilities software
- Meter data scattered across a large network
- Bills customers find confusing
- Repairs only after a failure
Meter data and billingSelf service portalsField service appsOutage updates
Rules we design around: Tariff and billing rules, regulator reporting, protection for vulnerable customers and tight operational security.
Insurance
Insurance software
- Slow manual claims steps
- Fraud
- Policy and claims systems that do not share data
Claims managementPolicy administrationQuote and buyUnderwriting rules
Rules we design around: Fair treatment of customers, complaint timelines, regulator reporting and a record of each claim decision.
Nonprofit and community
Nonprofit software
- Small budgets and few technical staff
- Keeping supporters engaged
- Coordinating volunteers
Donations and membershipSupporter recordsVolunteer schedulingImpact reporting
Rules we design around: Consent to contact supporters, fundraising rules, donation tax relief in some countries and secure card payments.